💬 Help Center

Frequently Asked
Questions

Everything you need to know about cataya — from signing up and making deposits to understanding bonuses and keeping your account secure. Can't find what you're looking for? Our support team is available 24/7 via live chat.

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Account & Registration

Creating a cataya account is quick and straightforward. Visit the cataya website and click the Register button. You'll need to provide a valid mobile number, email address, and create a secure password. After submitting your details, you'll receive a one-time PIN (OTP) to verify your mobile number. Once verified, your account is active and ready to use.

Before you can make withdrawals, cataya requires identity verification (KYC). You'll need to upload a valid government-issued ID — such as a PhilSys card, passport, driver's license, or SSS/GSIS ID — along with a selfie. KYC verification is typically completed within 24 hours.

Important: You must be at least 21 years old to register and play on cataya, in accordance with Philippine gaming regulations.

cataya strictly enforces a minimum age of 21 years for all players, as required by Philippine gaming regulations. This applies to registration, deposits, gameplay, and withdrawals. cataya uses identity verification to confirm the age of every player. Any account found to belong to an underage individual will be immediately suspended and any deposited funds returned to the payment source.

No. cataya strictly allows only one account per person. Creating multiple accounts — whether under the same name, different names, or shared devices — is a violation of cataya's Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your account, contact cataya support via live chat to recover it rather than creating a new one.

On the cataya Login page, click Forgot Password. Enter the mobile number or email address linked to your account. You'll receive an OTP or a password reset link. Follow the instructions to set a new password. For security, cataya recommends using a strong, unique password that you don't use on other sites. If you're still having trouble, contact live chat support.

You can update certain account details — such as your email address and contact number — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through cataya's live chat support team. cataya may ask for supporting documentation to process name or date-of-birth changes.

To close your cataya account, contact the support team via live chat or email at [email protected]. Before closure, ensure you have withdrawn any remaining balance. If you're closing your account due to gambling concerns, cataya strongly recommends using the self-exclusion tool instead — it provides the same protection while preserving your account data. Visit the Responsible Gaming page to learn more.
Deposits & Payments

cataya supports the following payment methods for Filipino players:
  • E-wallets: GCash, Maya (formerly PayMaya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card: Visa and Mastercard debit cards issued by Philippine banks
Please note that credit cards are not accepted for gambling deposits in the Philippines, in line with current regulations. Cryptocurrency deposits are also not supported on cataya.

Deposit processing times vary by method:
  • GCash / Maya: Near-instant, usually within 1–3 minutes
  • Bank Transfer (InstaPay / PESONet): InstaPay transfers are typically credited within minutes; PESONet transfers may take up to one banking day
  • Debit Card: Usually within a few minutes, though some banks may take up to 30 minutes
If your deposit hasn't reflected after the expected timeframe, keep your transaction reference number and contact cataya live chat support for assistance.

cataya has a minimum deposit of ₱100 for most payment methods. Some promotions may require a higher minimum deposit to qualify for a bonus. Always check the specific terms of any active promotion before depositing. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of cataya's anti-money laundering compliance procedures.

cataya does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. cataya recommends checking with your payment provider before initiating a deposit if you're unsure about potential charges on their end.
Withdrawals

To withdraw from cataya, log in to your account and go to Wallet → Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. Before your first withdrawal, you must complete KYC identity verification. Withdrawals are processed to the same payment method used for your most recent deposit where possible, as part of cataya's anti-money laundering policy.

Withdrawal processing times at cataya are as follows:
  • GCash / Maya: Typically within 1–4 hours after approval
  • Bank Transfer (InstaPay): Usually within a few hours on banking days
  • Bank Transfer (PESONet): Up to 1 banking day
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. cataya's finance team reviews all withdrawal requests before processing to ensure account security.

The minimum withdrawal amount on cataya is ₱200. This applies across all withdrawal methods. If your account balance is below the minimum withdrawal threshold, you will need to play through your remaining balance or make an additional deposit before a withdrawal can be processed. There is no fee charged by cataya for withdrawals.

Common reasons for a delayed cataya withdrawal include:
  • KYC verification has not been completed or is still under review
  • Active bonus wagering requirements have not yet been met
  • The withdrawal was submitted outside of banking hours (for bank transfers)
  • Additional security verification was triggered for large withdrawal amounts
  • Incomplete or mismatched account details
If your withdrawal has been pending for longer than the expected timeframe, contact cataya's live chat support with your transaction reference number for a status update.
Bonuses & Promotions

cataya offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact bonus amount and structure may vary depending on current promotions. All welcome bonuses come with wagering requirements — meaning you need to bet the bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Check the specific bonus terms on cataya for exact contribution rates.

Yes, cataya regularly runs reload bonuses, cashback promotions, and seasonal offers for existing players. cataya also has a loyalty program that rewards consistent players with points redeemable for bonus credits, free spins, and other perks. The more you play across cataya's game categories — including slots, live dealer games, and bingo — the faster you accumulate loyalty points. Check the Promotions section of your cataya account for the latest active offers.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Your real-money balance and bonus balance are tracked separately in your cataya wallet. Winnings generated from bonus funds are also subject to wagering requirements. If you prefer not to accept a bonus, you can opt out before making your deposit — contact cataya support to decline a bonus before it is credited to your account.
Games & Platform

cataya offers a wide range of games for Filipino players, including:
  • MT Live: Live dealer games including baccarat, roulette, blackjack, and Sic Bo with real-time streaming
  • Dragon Master: Exciting dragon-themed table and arcade games
  • Bingo: Online bingo rooms with multiple card options and jackpot prizes
  • Slots: Hundreds of slot titles from leading providers, including progressive jackpots
  • cataya Casino: The full casino lobby with all game categories in one place
New games are added regularly. Check the cataya lobby for the latest additions.

Yes. All cataya slot and RNG (Random Number Generator) games use certified random number generation technology to ensure fair and unpredictable outcomes on every spin or hand. cataya's live dealer games are streamed in real time from professional studios with physical cards and wheels, providing full transparency. cataya does not manipulate game outcomes. The house edge for each game is determined by the game's mathematical design, not by cataya's intervention.

Absolutely. cataya is fully optimized for mobile play on both Android and iOS devices. You can access the full cataya game library directly through your mobile browser — no app download required. The cataya mobile experience is designed to be smooth and responsive, whether you're playing slots on your commute in Manila or joining a live baccarat table from Cebu. For the best experience, cataya recommends using a stable Wi-Fi or 4G/5G connection.
Security & Verification

cataya uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and cataya's servers. Your financial information is never stored in plain text. cataya also employs two-factor authentication (2FA), which you can enable from your Account Security settings for an additional layer of protection. For full details on how cataya handles your data, visit the Privacy Policy page.

KYC stands for Know Your Customer. It is a mandatory identity verification process required by Philippine gaming regulations and anti-money laundering laws. cataya requires KYC to confirm that players are who they say they are, that they meet the 21+ age requirement, and that the platform is not being used for fraudulent or illegal activity. KYC documents typically include a government-issued photo ID and a selfie. Completing KYC also unlocks full withdrawal access on your cataya account.

If you suspect unauthorized access to your cataya account, act immediately:
  • Change your password right away via the cataya Login page using the Forgot Password option
  • Enable two-factor authentication (2FA) from Account Security settings
  • Contact cataya live chat support to report the suspected breach and request a temporary account lock
  • Check your registered email for any unauthorized activity notifications
cataya's security team will investigate and assist you in securing your account. Never share your password or OTP with anyone — cataya staff will never ask for your password.
Responsible Gaming

cataya provides a full suite of responsible gaming tools available free of charge to all players:
  • Deposit Limits: Set daily, weekly, or monthly deposit caps
  • Loss Limits: Define the maximum amount you're willing to lose in a period
  • Session Time Limits: Cap the duration of each gaming session
  • Reality Checks: Periodic pop-ups showing your session time and net result
  • Cooling-Off: Temporary account suspension from 24 hours to 6 weeks
  • Self-Exclusion: Block access for 6 months, 1 year, 3 years, or permanently
All tools are accessible from Account Settings → Responsible Gaming. For more details, visit the Responsible Gaming page.

To activate self-exclusion on cataya, go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect immediately and cannot be reversed during the selected period. You will also be removed from all cataya marketing communications. If you need help activating self-exclusion, contact cataya's live chat support team — they are trained to assist with this process sensitively and without judgment.

⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, free and confidential support is available in the Philippines:
  • National Center for Mental Health (NCMH): Crisis Hotline 1553 (toll-free, 24/7)
  • Gamblers Anonymous Philippines: Fellowship meetings in Manila, Cebu, and other cities
  • In Touch Community Services: (02) 8893-7603
cataya encourages all players to seek help without hesitation. For more resources and information, visit the Responsible Gaming page.
Why cataya

What Makes cataya Different

Still on the fence? Here's a quick look at what Filipino players love most about the cataya experience — from fast payouts to a game library built for every type of player.

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Fast GCash Payouts

cataya processes most GCash and Maya withdrawals within a few hours. No more waiting days to access your winnings — your money moves as fast as you do, whether you're in Makati, Quezon City, or Davao.

🎮
500+ Games in One Place

From live baccarat and Dragon Master to hundreds of slot titles and bingo rooms, cataya brings the full casino experience to your screen. New games are added every month to keep things fresh.

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Mobile-First Design

cataya is built for Filipino players on the go. The platform runs smoothly on any Android or iOS device through your browser — no app download needed. Play anywhere with a stable internet connection.

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Secure & Verified

cataya uses SSL encryption, two-factor authentication, and mandatory KYC verification to keep your account and funds safe. Your personal and financial data is protected at every step.

🎁
Regular Promotions

cataya rewards both new and returning players with welcome bonuses, reload offers, cashback deals, and loyalty points. There's always something on the promotions calendar worth checking out.

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24/7 Filipino Support

cataya's support team is available around the clock via live chat. Whether you have a question about a withdrawal, a bonus, or need help with responsible gaming tools, help is always just a message away.

Still Need Help?

Get in Touch with cataya Support

Can't find the answer you're looking for in the FAQ? cataya's support team is ready to help you 24 hours a day, 7 days a week — including Philippine public holidays.

💬
Live Chat

The fastest way to reach cataya support. Click the live chat icon on any page to connect with a support agent in real time. Average response time is under 2 minutes.

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Email Support

For non-urgent inquiries, account issues, or document submissions, email cataya at [email protected]. Responses are typically sent within 24 hours.

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Responsible Gaming

Need help with self-exclusion, deposit limits, or cooling-off? Visit the Responsible Gaming page or contact support directly — no judgment, just help.

🏇 Ready to Play?

Join cataya Today

Register in minutes, make your first deposit via GCash or Maya, and explore 500+ games built for Filipino players. Fast payouts, great bonuses, and 24/7 support — all in one place.

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🔞 Must be 21 years or older to play. Gambling is addictive. Know when to stop.