These Terms and Conditions ("Terms") govern your access to and use of the cataya online gaming platform, including all games, services, promotions, and features available at cataya.vip. By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the cataya platform.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
You must be at least twenty-one (21) years of age to register an Account or use the cataya Platform. This requirement is set in accordance with Philippine gaming regulations. cataya reserves the right to request proof of age at any time and to suspend or close any Account where the age requirement is not satisfied. Any winnings accrued by an underage player will be forfeited.
The cataya Platform is intended for use by players located in jurisdictions where online gaming is lawful. It is your sole responsibility to ensure that your use of cataya complies with the laws of your jurisdiction. cataya does not represent or warrant that the Platform is legal in all jurisdictions. Players accessing cataya from Prohibited Jurisdictions do so at their own risk and cataya accepts no liability in connection with such access.
To access real-money games and services on cataya, you must register an Account by providing accurate, complete, and current information including your full legal name, date of birth, Philippine mobile number or email address, and any other information requested during the registration process. You agree to update your Account information promptly if any details change.
Each player is permitted to hold only one (1) registered Account on cataya. Creating multiple Accounts — whether under the same or different identities — is strictly prohibited and may result in the immediate suspension of all associated Accounts and forfeiture of all balances. If you believe a duplicate Account has been created in error, contact cataya support immediately.
cataya is required to verify the identity of its players in accordance with applicable anti-money laundering and responsible gaming obligations. You agree to provide any documents requested by cataya for identity verification purposes, including but not limited to a government-issued photo ID, proof of address, and proof of payment method ownership. cataya may restrict Account functionality, including withdrawals, until verification is complete.
You are solely responsible for maintaining the confidentiality of your cataya Account login credentials, including your username, password, and any one-time PINs (OTPs) sent to your registered mobile number. You must not share your credentials with any third party. cataya will never ask for your password through any communication channel.
You must notify cataya immediately if you become aware of any unauthorized access to or use of your Account. cataya will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials. Any activity conducted through your Account prior to notification of unauthorized access will be deemed to have been authorized by you.
You warrant that all information provided to cataya during registration and throughout your use of the Platform is truthful, accurate, and not misleading. Providing false information, including misrepresenting your age or identity, constitutes a material breach of these Terms and may result in immediate Account termination and forfeiture of funds.
cataya accepts deposits and processes withdrawals through the following payment methods available to Philippine players: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. cataya does not accept deposits or process withdrawals via credit card for gambling purposes, in compliance with applicable Philippine regulations. cataya does not accept cryptocurrency of any kind.
Deposits are generally credited to your cataya Account immediately upon confirmation from the payment provider. cataya is not responsible for delays caused by third-party payment processors. Minimum deposit amounts are specified on the cataya cashier page and are subject to change. All deposits must be made from a payment method registered in your own name.
Withdrawal requests are processed by cataya subject to completion of identity verification (KYC) and satisfaction of any applicable wagering requirements. GCash and Maya withdrawals for verified accounts are typically processed within fifteen (15) minutes. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving bank. cataya reserves the right to request additional verification documents before processing any withdrawal.
All transactions on the cataya Platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. cataya is not responsible for any currency conversion fees charged by your payment provider.
cataya is committed to preventing money laundering and the financing of illegal activities. cataya reserves the right to conduct enhanced due diligence on any Account and to report suspicious transactions to relevant authorities as required by applicable law. Withdrawals must be made to the same payment method used for the corresponding deposit where technically feasible.
cataya offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, free spins, and tournament prizes. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, minimum odds, time limits, and maximum withdrawal caps, which are published on the relevant promotion page at the time the offer is made.
Bonus Funds credited to your Account must be wagered the specified number of times before they become eligible for withdrawal. The applicable wagering requirement is stated on each promotion's terms page. Real-money funds in your Account are used before Bonus Funds unless otherwise specified. cataya reserves the right to void bonuses and associated winnings if wagering requirements are not met within the specified time period.
cataya reserves the right to withhold, cancel, or reclaim any bonus and associated winnings if cataya determines, in its reasonable discretion, that a player has engaged in bonus abuse, including but not limited to: creating multiple Accounts to claim bonuses multiple times, using low-risk betting strategies to circumvent wagering requirements, or colluding with other players to exploit promotional offers.
cataya reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes to ongoing promotions will not affect bonuses already credited to player Accounts, subject to the original promotion terms.
All games available on the cataya Platform operate using certified random number generator (RNG) technology audited by independent testing laboratories. Game outcomes are determined by the RNG and are not influenced by cataya or any third party. Published return-to-player (RTP) percentages represent theoretical long-term averages and do not guarantee individual session outcomes.
In the event of a technical malfunction, disconnection, or error during a game session, cataya reserves the right to void the affected round and return the wagered amount to the player's Account. cataya's decision regarding the outcome of any disputed game round is final, subject to the complaints procedure set out in these Terms.
Live dealer games are subject to the rules displayed at the relevant table. Players are responsible for familiarizing themselves with the rules of each game before placing wagers. cataya is not responsible for losses arising from a player's misunderstanding of game rules.
The following conduct is strictly prohibited on the cataya Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of all balances, and reporting to relevant authorities:
All content on the cataya Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and design elements, is the property of cataya or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the cataya Platform without the prior written consent of cataya. Any unauthorized use of cataya's intellectual property may result in legal action.
To the maximum extent permitted by applicable law, cataya's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your cataya Account in the thirty (30) days immediately preceding the event giving rise to the claim.
cataya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, arising out of or in connection with your use of or inability to use the Platform, even if cataya has been advised of the possibility of such damages.
cataya does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. cataya shall not be liable for any loss or damage arising from Platform downtime, technical errors, or interruptions beyond cataya's reasonable control, including but not limited to internet service disruptions, power outages, or force majeure events.
cataya collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may review the full Privacy Policy at cataya.vip/privacy-policy.
cataya implements industry-standard SSL encryption and security measures to protect your personal and financial data. cataya will not sell, rent, or share your personal data with third parties except as required by law, as necessary to process your transactions, or as described in the Privacy Policy.
cataya is committed to promoting responsible gaming and player welfare. cataya provides the following responsible gaming tools, accessible free of charge from your Account dashboard at any time:
cataya strictly enforces the minimum age requirement of 21 years. If you believe you or someone you know may have a gambling problem, we encourage you to visit our Responsible Gaming page for guidance and support resources.
⚠️ Gambling is addictive. Know when to stop.
cataya reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, if cataya reasonably believes that: (a) you have breached any provision of these Terms; (b) your Account has been used for fraudulent, illegal, or abusive purposes; (c) you have provided false information during registration or verification; (d) continued operation of your Account poses a risk to cataya, other players, or third parties; or (e) cataya is required to do so by applicable law or regulatory authority.
Upon termination of your Account for breach of these Terms, cataya reserves the right to forfeit any remaining balance, including real-money funds and Bonus Funds. Where an Account is closed for reasons other than breach — such as at your own request or due to regulatory requirements — any verified real-money balance will be returned to you via your registered payment method within a reasonable timeframe, subject to completion of any outstanding verification requirements.
You may close your cataya Account at any time by contacting cataya support. Account closure requests will be processed within five (5) business days. Any verified real-money balance remaining at the time of closure will be returned to your registered payment method, subject to applicable withdrawal terms and verification requirements.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable Philippine law and the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) where applicable.
In the event of a dispute between you and cataya, you are encouraged to contact cataya's customer support team in the first instance to seek an informal resolution. cataya will endeavor to resolve all complaints within ten (10) business days of receipt. If a complaint cannot be resolved informally, the parties agree to submit to the jurisdiction of the appropriate Philippine courts or regulatory body.
To submit a formal complaint, contact cataya support via live chat or by email at the address listed in Section 15 of these Terms. Please include your Account username, a detailed description of the issue, and any supporting documentation.
cataya reserves the right to amend, update, or replace these Terms at any time. When material changes are made, cataya will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable. Your continued use of the cataya Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. If you do not agree with any amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 12.3.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the cataya Platform, please contact our support team:
cataya aims to respond to all written inquiries within two (2) business days. For urgent account-related matters, live chat is the fastest way to reach our support team.
These Terms exist to protect both you and cataya. Here's a plain-language summary of the core commitments that underpin everything in this document.
cataya holds player funds separately from operational funds. Your real-money balance is yours — cataya will never use it for any purpose other than paying out your winnings and processing your withdrawals.
cataya's Terms are written to be clear and fair. Bonus terms, wagering requirements, and withdrawal conditions are published openly. cataya does not hide fees or change rules retroactively to disadvantage players.
Every cataya game uses independently audited RNG technology. Game outcomes are genuinely random and cannot be manipulated by cataya or any third party. Published RTP figures are accurate and verifiable.
cataya uses SSL encryption and strict data handling policies to protect your personal and financial information. Your data is never sold to third parties. Full details are in the cataya Privacy Policy.
Deposit limits, loss limits, session timers, and self-exclusion are available to every cataya player at no cost, accessible directly from your Account dashboard. cataya takes player welfare seriously — not just as a legal obligation, but as a core value.
cataya's 24/7 live chat support team is trained to handle disputes, complaints, and account issues fairly and promptly. If you're not satisfied with a support response, cataya's formal complaints process ensures your concern is escalated and reviewed.
Now that you know the rules, you can play with full confidence. cataya offers 500+ games, live dealer tables, sports betting, and GCash withdrawals in under 15 minutes — all on a platform built specifically for Filipino players.
🔞 Must be 21 years or older. Gambling is addictive. Know when to stop.